Staff training is available for 1-100 staff on topics including:
Customer Service- Complaint handing
- Body language
- Personality types
- Customer retention activities and services
- Handling incoming phone enquiries (reception team)
- Handling incoming phone enquiries (sales team)
- Prospecting - Needs analysis
- Educating the prospect
- Test closing
- Price presentation
- Covering objections
- Sales administration
- Asking for referrals
- Follow up
- Trial pass closing
- Retaining customers
- Hiring and recruitment
- Leadership
- Building a team of superstars
Mentoring and coaching Training sessions can be individual or as part of a group and can be tailored by request to suit the specific needs of your business and your staff to overcome any pressing concerns.
